Giving and Accepting Compliments

Mark Twain once said, “I can live for two months on a good compliment.” Me too! When someone pays me a compliment, it’s always so unexpected that it puts a bounce in my step. And although I am no Dr. Drew, I know that when we’re nice to others, they’re usually nice...

Speakerphone Etiquette

Because they are hands-free, speaker phones allow more than two people to take part in a call at the same time, even though this can result in a “tunnel effect”—a kind of echo that distorts the sound of the speakers’ voices. Speakerphones in offices, which can be...

Telephone Etiquette

Does anyone use the telephone anymore? Apparently not, if you’re between the age of 15 and 29. I can’t tell you the number of times I’ve tried to leave a message for my 17-year-old niece, only to find her voice mailbox full. When I ask her about it, she says she never...