There is nothing more frustrating than not being able to remember someone’s name. This is a challenge for many people, present company included. Some consider remembering names an art, and an art it is if you’re in the business of sales—recalling names ... Read More »
If you can say it with a ? or a ?, why not? Less is more, especially with texts, which are meant 2 b short. The great advantages of texting and email are the three e’s: They’re easy, effective and effortless. But the downside ... Read More »
When communicating with others in the business world, be sure what you say and write has impact. Here are tips for both verbal and written communications.
• Speak clearly (don’t mumble) and loud enough (but not too loud), while standing or sitting ... Read More »
“I’m as proud of what we don’t do as I am of what we do.” —Steve Jobs
No. Nyet. Non. Nein. No matter you say it, the meaning is still the same, but this tiny word can be very hard to say. What is it about ... Read More »
Here are the top 30 things that make me crazy when I’m trying to talk to people. I’ll bet most of them drive you crazy, too.
2. Lack of eye contact
3. Holding side conversations
4. No response ... Read More »
Giving criticism of any kind is difficult, though it is often the job of managers and business executives to do so. If we want to be helpful when correcting the mistakes of others, we must always be mindful of the way we do it. Of course, accepting criticism ... Read More »
Because it’s so fast and so convenient, texting is now the No. 1 form of communication. But because this tool is so powerful, it has ground rules and responsibilities. Since texting has no boundaries or face-to-face communication, it can cause misunderstandings and even lend itself to abuse. Words ... Read More »
Do You Talk or Text?
Like many of the X generation, my sister and I shared three-course dinners with our parents nightly, and during that meal, we talked. My parents asked us questions such as: How was your day? Was your science test hard? How’s your ... Read More »
Mark Twain once said, “I can live for two months on a good compliment.” Me too! When someone pays me a compliment, it’s always so unexpected that it puts a bounce in my step. And although I am no Dr. Drew, I know that when we’re nice to ... Read More »
I met President Clinton twice during the time I worked for the City and County of San Francisco. He was more charming than I could have imagined. Upon our first meeting, I had to remind myself that I was about to shake hands with the leader of the ... Read More »