New Year Communications Guide

When communicating with others in the business world, be sure what you say and write has impact. Here are tips for both verbal and written communications. Verbal Communication • Speak clearly (don’t mumble) and loud enough (but not too loud), while standing or sitting...

The Power of No

“I’m as proud of what we don’t do as I am of what we do.” —Steve Jobs No. Nyet. Non. Nein. No matter you say it, the meaning is still the same, but this tiny word can be very hard to say. What is it about the word no that makes us feel uncomfortable? If you have...

Giving and Accepting Criticism

Giving criticism of any kind is difficult, though it is often the job of managers and business executives to do so. If we want to be helpful when correcting the mistakes of others, we must always be mindful of the way we do it. Of course, accepting criticism can be...