Lisa Mirza Grotts is the founder and CEO of The AML Group, certified Etiquette and Protocol Consultants. She is a former director of protocol for the City and County of San Francisco, and has been featured in USA Today, Newsweek, The Sunday Times, and is a featured guest on many radio and television programs.


Founder & Director

Woman owned etiquette and protocol consulting firm that was established to conduct seminars in the areas of business and social etiquette and business and social entertaining. Clients to date include Fortune 500 companies, colleges/ universities, trade associations, technology firms, Adults and Children.


Director of Protocol, City & County of San Francisco

Managed seven protocol staff and direct reports were the mayor and chief of protocol. As director, performed a wide range of protocol services for the city including facilitating special events such as Herb Caen Day, the US Conference of Mayors and Fleet Week; Official liaison for the 79 consulates represented in San Francisco: Arranged courtesy calls for their diplomatic visitors and assisted in the coordination of their National Day celebrations such as flag raisings and cultural parades; Hosted foreign diplomats and conducted red carpet ceremonies at SFO for heads of state and other foreign dignitaries such as Prince Andrew, The Duke of York, the Prime Ministers of Russia and Jamaica, the Presidents of Greece, the Philippines and South Korea and numerous Ambassadors; Organized sister city trade missions to Eight countries including China, France, Japan, Taiwan, the Philippines and Vietnam.


Manager, Government Affairs

Responsible for the new facilities initiative to build a baseball stadium in downtown San Francisco. Specific duties included working closely with the land development team, compiling analysis of comparable baseball stadiums and gaining community and corporate support for funding of the project.



Certified Etiquette & Protocol Trainer, The Lett Group, Washington, D.C

Certified Etiquette Professional - International Society of Protocol & Etiquette Professionals
Chair, Neurosciences Leadership Council, California Pacific Medical Center Foundation, 2015
California Pacific Medical Center Foundation Board of Trustees, 2012 - 2015
San Francisco Conservatory of Music Board of Trustees, 2012
Junior League of San Francisco Women at the Center Honors Luncheon, Co-Chair, 2015
Junior League of San Francisco 100th Anniversary, Dinner Chair, 2012
San Francisco Suicide 50th Anniversary Gala Chair, 2012
Healdsburg Patch Blogger, 2011 - 2013
Conservatory of Music Gala Chair, 2011
Huffington Post, Manners Blogger, 2010 - present
Board of Directors, Museum of Performance and Design, 2009 - 2011
Author, "A Traveler's Passport to Etiquette" 2009
Junior League of San Francisco, Sustainer Council Director, 2009 - 2010
San Francisco Symphony, Opening Night Gala Patron's Dinner Chair, 2009 - 2010
President, San Francisco Ballet Auxiliary, 2005 - 2007
San Francisco Symphony, Black & White Ball Dinner Chair, 2004
Narsai's Taste of The Mediterranean Gala Co-Chair, 2003 - 2007
San Francisco Ballet, Opening Night Gala Chair, 2002
San Francisco Ballet, Fashion Show Chair, 1999
San Francisco Suicide Prevention, Board of Directors, 1990 - 1993, 2015


University of the Pacific

Bachelor of Arts, 1984

Double Major: Communications, Political Science