"The world was my oyster,
but I used the wrong fork."

Lisa Mirza Grotts is a recognized etiquette expert, on-air contributor, and the author of A Traveler's Passport to Etiquette. She is a former director of protocol for the City & County of San Francisco and the founder and CEO of The AML Group, certified etiquette and protocol consultants. Her clients range from Stanford Hospital to Levi Strauss. She has been quoted by Condé Nast Traveler, InStyle Magazine and The New York Times.